Call-out and first hour
£100
Includes attendance and the first hour on site.
Urgent property help
Emergency repairs when the problem cannot wait.
Call or WhatsApp our local team for urgent leaks, electrical faults, storm damage, security problems and other property emergencies across Norfolk and Suffolk.
We aim to respond quickly. Attendance time depends on location, engineer availability, the trade required and safe access.
Clear emergency pricing
Know the labour cost before we attend.
Parts and materials are additional and agreed before use. HomeCare is not currently VAT registered, so no VAT is added.
Additional labour
£65
For each additional hour required.
Before work continues
Clear approval
We explain additional time, parts and materials before proceeding.
What we can help with
Make safe first. Repair properly next.
We assess the immediate risk, send the right trade where available and explain whether the job can be repaired during the visit or needs follow-on work.
Leaks & water damage
Burst pipes, active leaks, failed fittings and urgent water ingress.
Electrical faults
Loss of power, damaged accessories and urgent electrical problems that need a qualified assessment.
Storm & security damage
Damaged doors, windows, fencing, roofs and other problems leaving the property exposed.
Plumbing failures
Blocked or unusable facilities, failed taps and urgent plumbing issues.
Landlord callouts
Responsive attendance for managed properties, tenants and letting agents.
Not sure?
Send photos on WhatsApp and we will tell you the safest next step.
How emergency callouts work
Fast decisions, clear communication.
The first priority is understanding the risk and making the situation safe.
Call or message
Tell us what happened, your location and whether the issue is still active.
We assess
Photos and a short description help us send the right person and equipment.
Attend & resolve
We make safe, complete the repair where practical and explain any next work.
Before we arrive
Keep people safe.
If there is immediate danger to life, fire, suspected gas escape or a serious electrical hazard, leave the area and contact the relevant emergency service first.
Only turn off water or electricity if you can do so safely. Do not touch exposed wiring, enter a flooded electrical area or climb onto a damaged roof.
Do you guarantee a one-hour arrival?
We aim for a rapid response and may be able to attend within one hour in parts of Norfolk. We confirm the realistic attendance time when you contact us; it cannot be guaranteed for every location or trade.
Are emergency callouts included in HomeCare Essential?
No. Emergency attendance is quoted separately. HomeCare Essential members receive priority routine booking, but the membership is not emergency or breakdown cover.
What should I send on WhatsApp?
Your postcode, a short description, wide and close-up photos, and whether water, electricity or access is affected.