Urgent property guidance
What counts as a property emergency?
A property emergency is a problem creating immediate danger, active damage or a serious security risk that cannot reasonably wait.
Active water leaks
A leak is urgent when water is continuing to escape, approaching electrics, entering a lower property or causing rapid damage. If it is safe, close the nearest isolation valve or main stop tap. Do not touch wet electrical fittings. Move possessions away from the water and place containers only where doing so is safe.
When calling, explain where the water appears, whether it stops when isolated, which rooms are affected and whether the property is occupied.
Unsafe electrical faults
Burning smells, smoke, exposed live parts, heat-damaged accessories, sparking or repeated unexplained tripping require caution. Keep people away. Isolate the affected circuit or supply only if you can do so safely and know which control to use. Never remove covers or attempt live electrical repairs.
Storm and weather damage
Loose materials, damaged roofing, broken glazing and water entry can create risk beyond the property itself. Keep people away from the affected area and do not climb onto a roof. An emergency response may focus first on making the area safe or limiting further water entry; a permanent repair can require better weather, specialist access or additional materials.
Security problems
A door or accessible window that cannot be secured after damage may need urgent attention. If a break-in has occurred or is in progress, contact the police first. Avoid disturbing evidence until advised. Explain whether the opening can close, whether glass is present and whether anyone remains at risk.
Problems that are usually routine
A dripping tap, a single loose handle, cosmetic damage or a non-essential fitting that has stopped working is normally suitable for a planned appointment, provided it is stable and not creating additional damage. If circumstances change, reassess the urgency.
Information that speeds up the response
- Full postcode and property type.
- A description of what happened and when it started.
- Whether water or electricity has been isolated.
- Clear photographs taken from a safe position.
- Access instructions and the contact present at the property.
HomeCare confirms availability and attendance rather than making assumptions. Location, trade, safe access and current workload all affect the response.